Pozitive Water has appointed Craig Rogers as Head of Water Technical Services, bringing with him more than 24 years of experience in water and environmental consultancy.

The newly created role reflects the company’s growing commitment to helping SMEs across the UK save water, reduce bills and improve sustainability outcomes.

Pozitive Water serves over 5,000 SME customers across 12,000 supply points, delivering tailored water and wastewater solutions. As part of PE, the UK’s largest independent B2B energy supplier, Pozitive Water is uniquely positioned to support businesses with joined-up, cost-effective utility services.

Craig’s remit is clear: to provide expert technical and scientific guidance while expanding the Technical Services team to support more UK SMEs. His focus will be on helping businesses unlock short and long-term savings, build sustainable revenue strategies and contribute to a more resilient future.

“There is such a huge drive and determination to promote water efficiency to customers at Pozitive Water, I immediately wanted to be part of it,” Craig explains. “Water is often overlooked because it is typically less expensive than other utilities. But it is one of our most vital and sacred resources, and its cost is rising. We all need to do more to reduce wastage and avoid unnecessary business expenditure, especially in today’s economic climate.”

Pritesh Patel, CEO of Pozitive Water, welcomed Craig to the team, noting the strategic significance of his appointment: “Craig’s expertise will be instrumental in shaping the future of our customer service offering. Our SME customers are the backbone of the UK economy, and helping them achieve greater water and cost efficiencies has never been more important. We have always prioritised innovation in water and wastewater services, and Craig’s leadership will enhance our ability to deliver on that promise for our customers and the planet.”

Welcome to the team, Craig!

As businesses face increasing pressure to meet Net Zero targets, electric vehicle (EV) infrastructure is becoming more important than ever. But for many SMEs, the cost of installation — often upwards of £15,000 per unit — is a major barrier.

PE’s solution? Remove the barrier entirely.

“Our goal is to install 10,000 EV charge points using a model with zero capital expenditure for the business,” explains Steve Daniels, Group Chief Sales Officer.

PE’s EV proposition is designed as a dual-benefit model:

• It supports businesses on their Net Zero journey
• It increases footfall and revenue by attracting EV-driving customers
  
  

Installing an EV charger at your hotel, shop, or pub isn’t just a win for sustainability — it also drives footfall. More and more customers are choosing venues based on charging availability, making it a smart way to stay ahead of the curve.

With the UK set to ban the sale of new petrol and diesel cars by 2035, the shift is already well underway. Early data from 2025 shows EV growth accelerating, with a 35% year-on-year increase in Q1 alone.*

And while most EV infrastructure providers expect the business to foot the bill, PE takes on the CapEx — including civil engineering works, which are often the most expensive and complex part of the job.

We take care of installation, infrastructure, and operational costs. Then, the charging revenue is with the business owner — helping them reduce energy costs while providing value to their customers.

The result is a simple, sustainable, and commercially attractive offer and a growing demand for EV infrastructure, PE’s approach has been described by clients as a “no-brainer.”

It’s more than just charging, it’s a complete business growth strategy.

* Source: International Energy Agency (IEA).

At PE, we know that for small and medium-sized enterprises (SMEs), every penny counts. Managing business expenses efficiently is crucial for maintaining profitability and long-term success.

One often overlooked but critical aspect of financial clarity is transparent billing. When businesses receive clear, straightforward invoices, they gain more than just an understanding of their costs—they gain peace of mind.

Why Transparent Billing Matters

1. Eliminates Confusion & Saves Time
   Time is a valuable resource for SMEs. Complicated invoices filled with ambiguous charges and hidden fees only lead to confusion, requiring additional time to decipher. Transparent billing ensures that business owners can quickly understand their energy costs, reducing administrative burdens and freeing up time to focus on growth.
   
   
2. Builds Trust
   Trust is at the heart of any successful business relationship. Clear billing practices signal honesty and reliability, reducing the likelihood of disputes. When our customers know exactly what they’re paying for, there’s no hidden surprises.
   
   
3. Improves Cash Flow Management
   Unpredictable costs can disrupt budgeting and financial planning. With transparent billing, SMEs can accurately forecast their expenses, avoid unexpected charges, and ensure better cash flow management. This is especially important for businesses that operate on tight margins.
   
   
4. Enhances Decision-Making
   When businesses have a clear breakdown of their energy usage and associated costs, they can make informed decisions about efficiency improvements. Knowing where and how energy is consumed enables SMEs to implement cost-saving strategies and optimise their operations.

How PE’s Enfiniti Portal Supports Transparency

At PE, we believe in full transparency and control over energy costs, which is why we offer SMEs access to the enfiniti portal — our digital platform designed to provide real-time insights into energy usage and costs.

Features of enfiniti:

• Detailed Cost Breakdown: Easily access itemised bills with no hidden fees.
• Real-Time Usage Insights: Track consumption patterns to make informed energy decisions.
• Customisable Reports: Generate reports tailored to business needs, helping with budgeting and forecasting.
• Seamless Account Management: View and manage bills all in one place, reducing paperwork and administrative hassle.

By using enfiniti, our customers gain full visibility and control over their energy expenses, ensuring complete peace of mind.

The PE Promise

Transparent billing isn’t just about clear invoices, it’s about empowering SMEs with financial clarity and control. When businesses know exactly what they’re paying for, they can build stronger relationships with suppliers, improve cash flow, and make better strategic decisions. With tools like our enfiniti portal, SMEs can stay ahead of their energy management with confidence and ease.

Looking for a smarter way to manage your energy costs? Discover the Enfiniti portal today by switching to PE and experience the benefits of transparent billing firsthand!

At PE, evolution isn’t just a buzzword. It’s a commitment. Since our rebrand last year, we’ve been on a journey to reimagine how we present ourselves to the world. That means sharper comms, smarter strategy and stronger connections at every customer touchpoint.

Our new highlight reel brings that vision to life.

This short video captures the essence of who we are and where we’re headed:

• The customers we’re proud to serve
• The partnerships that power our growth
• And most importantly, the people behind it all

Since 2016, PE has supported UK SMEs with a full suite of services, from water, gas and electricity to EV charging, telecoms and payments. But our mission goes beyond business. We champion local charities, grassroots sport and community-led initiatives that create lasting impact.

We’re proud of the direction we’re heading and even more excited about the stories we’re starting to tell.

Watch the video to see what PE stands for today and do reach out if you’d like to join us.

We’re proud to be partnering with Michels & Taylor (M&T) Hotel Management to bring new electric vehicle (EV) charging stations to hotels across the UK — supporting guests, local communities, and the planet.

This rollout is part of a broader sustainability strategy from M&T, one of the UK’s leading hotel management, advisory and asset management companies. Under the leadership of energy expert Chris Spires, the business has already cut over 1,000 tonnes of CO₂e in the past five years — and this is the next step in their journey to reduce emissions and increase energy efficiency across their portfolio.

Real benefits for guests and the bottom line

EV chargers are already live at:

• Hilton Bournemouth – now the largest public EV charging facility in the seaside town
• DoubleTree by Hilton Elstree
• DoubleTree by Hilton Stoke-on-Trent

And six more sites — including Holiday Inn Bolton, DoubleTree by Hilton Cheltenham, and The Welcombe Hotel — are set to go live by the end of 2025.

Our dual-socket stations deliver up to 22kW of charging power for two vehicles at once. No apps, no hassle — just tap, charge and go.

What’s more, PE offers a fixed national EV charging rate of just 57p/kWh — significantly lower than the UK average of 80p for PAYG chargers. This makes it more affordable for customers and more rewarding for hotels that generate revenue from every charge, with those earnings deducted from their monthly energy bills.

“With EV adoption rising and public charging demand growing fast, hotels need to adapt to remain competitive,” said Nathan Daniels, Head of EV Charging at PE.

“These installations are not only environmentally significant — they’re also commercially smart, bringing in extra footfall and giving guests another reason to choose a hotel. We’re proud to support M&T in delivering reliable, fast EV charging that’s simple to use and accessible to everyone.”

In a rapidly changing utilities market, speed and flexibility are no longer nice-to-haves — they’re essential.

From the start, PE recognised that if it was going to deliver value in the broker and SME space, it couldn’t rely on third-party systems. That’s why the team built its own platform  before they even secured their supply licence.

“Our system was designed specifically for brokers,” says Vipin Pathania, Group COO. “We knew the market needed a platform that was fast, reliable, and easy to use.”

That foresight paid off. According to a recent survey by Cornwall Insight, PE’s system has been rated the best broker-facing platform — a recognition that underscores the company’s commitment to enabling efficient, scalable growth for its partners.

“Back when we were brokers ourselves,” Neeraj Bhatia, Group CEO recalls, “getting comparative tariff sheets for 50 customers used to take up to a week. With our system, it takes just two minutes.”

That speed has proven to be a game-changer. By making it easier for brokers to do business, PE has strengthened relationships, increased volume, and built a reputation for responsiveness.

Steve Daniels, Group Chief Sales Officer, points to the in-house development model as a major reason for that success.

“We don’t rely on third parties. Because we own the system, we can make improvements rapidly, adapt to regulatory changes, and respond to market shifts almost instantly.”

This flexibility has become even more valuable in recent years, as the sector has experienced significant regulatory and operational shifts. PE’s internal agility allows the business to pivot quickly, meet Ofgem requirements, and continue supporting customers and brokers without disruption.

“That ability to move fast is a key part of why we’ve succeeded,” Daniels adds. “And it’s something we’ll continue to invest in.”

If you’d like to learn more about how our platform supports businesses and brokers, reach out to us.

Every great business has a humble beginning. For PE, that beginning was a modest office in Mersea Island, Colchester, with three staff and a vision to do things differently.

“When that first piece of business came through the door, we were jumping around in excitement,” recalls Steve Daniels, Group Chief Sales Officer. “We didn’t come from a corporation. We started from zero — just like many of our SME customers.”

That foundational experience shaped the way PE grew: organically, intentionally, and with an eye for efficiency. One of the key pillars of that journey? A strategic operations hub in India, led by Group COO Vipin Pathania.

“We built teams in India with a 24-hour model across three shifts,” says Vipin. “Our offices in Chandigarh, Ahmedabad, and Mumbai each bring a unique strength to the business.”

Chandigarh was chosen for its strong talent pool in operations and administration.

Ahmedabad became the hub for finance and tech, thanks to a supportive local infrastructure and government support for technology companies.
Mumbai, with its diverse and highly skilled professionals, offered superior language skills and experience from large corporates — making it the ideal place to strengthen customer-facing services.

Today, PE’s Indian operations represent more than just cost efficiency — they are a competitive advantage, powering a business that’s agile, responsive, and scalable.

Even as the business scales, the early values remain: stay lean, build smart, and put the customer experience.

In 2016, the energy and utility supply landscape was noisy, fragmented, and stuck in the past. With 146 licensed suppliers in the UK, many operating with outdated systems and poor broker relationships, the sector was crying out for change.

That’s when three industry professionals — Steve Daniels, Vipin Pathania, and Neeraj Bhatia — made a bold move. With years of experience behind them and a shared passion for improving the sector, they launched PE with a clear mission: to bring brokers to the forefront, serve the often-overlooked SME market, and build a business model that delivers real value.

“The suppliers were using archaic systems,” says Daniels. “It was taking too long to generate quotes, and customer experience wasn’t a priority.”

From the start, PE was different. The leadership team brought together two core advantages:

• A technology-first approach to streamline quotes, improve service, and automate outdated processes.
• A lean operational model based in India, which allowed them to keep acquisition and service costs low without compromising on quality.

But what really set PE apart was their deep understanding of the SME segment. Many of these businesses sit in the “middle market” — not big enough to be considered enterprise accounts, but too complex for traditional small-business solutions. This group had long been neglected by major suppliers.

“We’ve all worked in SMEs,” says Bhatia. “We’ve seen the pressures first-hand. And we knew we could do better.”

Since launching, PE has grown steadily, today holding roughly a third of market share in its sector.

The secret? Staying focused on long-term partnerships, continuous tech innovation, and putting customers and brokers first.

As PE looks ahead to 2025, the vision is clear: expand its footprint, continue investing in digital infrastructure, and keep driving value for every client, new and old

As water and wastewater supplier to over 5,000 SME customers across 12,000 supply points, we’re delighted that MOSL has named Pozitive Water top-ranking water retailer for three consecutive months.

Through holistic peer comparison reporting, MOSL – the market operator for the non-household water retail market in England – assesses every UK water retailer, on several performance measures, each month.

Taking what is an impressive quarterly top spot, the accolade follows First Business Water’s rebrand to Pozitive Water last autumn and its already excellent service was underpinned with the kind of digital innovation that PE, the technology-first B2B utilities company, is renowned for.

Pozitive Water customers now access a seamless, all-in-one platform that allows them to manage their utilities more efficiently, driving profitability and sustainability – and its benefits are once again evident in MOSL’s monthly retailer rankings.

In this most recent report, we’ve scored an average 98.01% across all six assessment criteria. These include Market Performance Standards (MPS), which summarise our ability to read meters within agreed timeframes, for the most accurate billing.

We also took top spot for our Data Quality Score which, at 100%, means that our customer database is without error across our own CRM system and MOSL’s Central Market Operating System (CMOS).

Another key area to note is our first-place position for when it comes to complaints to the Consumer Council for Water (CCW) – made directly by the customer or escalated by the retailer.

The CCW officially rated us as the best-performing water retailer in their 2023-2024 report and, in its latest monthly Holistic Report, our score of 0 indicates that absolutely none of our customers have made any complaints about the service levels they receive from us to CCW. This Market Performance Framework is important to drive positive customer outcomes, and we’re delighted to highlight that we’re also placed in top spot, amongst all UK retailers, in this category.

Pritesh Patel, CEO of Pozitive Water, said: “Our core values of quality, transparency, and reliability have been at the very heart of Pozitive Water since our launch in 2017. Since being acquired by PE and undergoing a rebrand last autumn, to Pozitive Water, we’ve invested heavily in our technical capabilities to set a new standard for the industry. These include developments in our smart water technology, for real-time data analysis and adaptive watering schedules, that minimises water waste and conserving precious resources. Its success is highlighted as we secure number one ranking for the third consecutive month.”

PE is a holistic business solutions partner and the largest independent B2B energy supplier in the UK. With operations across three continents, PE provides UK SMEs with telecoms, financial services, electric vehicle charging, renewables, carbon offsetting, smart tech and water from one single source.