If you’re a business in England, you have the power to choose your water retailer. Switching retailers can bring benefits like better service, competitive pricing, and expert support — but we know the process can seem confusing.

At Pozitive Water, we’re committed to making switching straightforward, transparent, and stress-free for your business. Plus, recent insights from the Consumer Council for Water (CCWater) highlight what customers really want when switching — and we’re here to deliver.

Why Consider Switching Your Water Retailer?

Since the water market opened to business customers in England, thousands of companies have switched retailers to find better deals or services. Here are some reasons why it might make sense for your business:

• Cost Savings: Competitive tariffs could lower your water and wastewater bills.
• Improved Customer Support: More personalised help from water industry experts.
• Tailored Services: Solutions to match your specific water use and needs.
• Transparency & Trust: Clear pricing with no hidden fees.

What Does CCWater Say About Switching?

CCWater’s recent research shows customers want a simple, clear switching experience and reassurance their water supply won’t be interrupted. The top things customers expect include:

• Fast and smooth switch process
• Clear communication throughout
• No unexpected costs or penalties
• Reliable ongoing service post-switch

At Pozitive Water, we align with these expectations. Our team guides you through every step and keeps you informed — ensuring no surprises along the way.

How Does Switching Work?

Switching your water retailer is easier than you might think:

1. Get a Quote: We’ll assess your current usage and offer competitive tariffs.
2. Review & Accept: You decide if our service fits your business needs.
3. We Do the Rest: We handle the paperwork and liaise with your current supplier and wholesaler.
4. Seamless Transfer: Your water supply continues uninterrupted.
5. Ongoing Support: We provide expert help whenever you need it.

Common Switching Concerns – Addressed

“Will switching affect my water supply?”
No. Your water wholesaler remains the same. Only the retail service changes, so supply stays steady.

“Are there penalties or fees?”
There are no exit fees or penalties for switching. The process is free and fair.

“Will I save money?”
Many businesses save by switching, but we provide full transparency so you can compare costs confidently.

Why Choose Pozitive Water?

We’re not just another retailer — we’re water industry experts dedicated to clarity, compliance, and customer care.

• Regulated by Ofwat for fairness and transparency
• Ranked top-performing by MOSL
• Managing 12,000+ supply points across the UK
• UK-based experts guiding your business
• Clear, competitive pricing with no hidden margins

Ready to Switch?

Switching water retailers could save your business money and hassle — and we’re here to help every step of the way.

Contact Pozitive Water today to get a personalised quote or learn more:

0800 842 1342

water.support@pe.solutions

If your business produces wastewater beyond typical domestic sewage — such as food waste, chemicals, or manufacturing by-products — you might need something called a Trade Effluent Consent. But what exactly is that, and why is it important?

At Pozitive Water, we’re here to help you understand trade effluent consents and guide you through the process, so your business stays compliant and avoids costly penalties.

What Is Trade Effluent?

Trade effluent is any liquid waste that comes from your business activities and enters the public sewer system, other than standard domestic wastewater from toilets or sinks. Examples include:

• Wastewater from industrial processes
• Chemicals or oils from manufacturing
• Food or drink waste from catering businesses
• Cooling water or cleaning fluids
• Because trade effluent can contain harmful substances, it’s regulated to protect the environment, public health, and the sewer network itself.

Why Do You Need a Trade Effluent Consent?

If your business discharges trade effluent, you must obtain a Trade Effluent Consent from your local water company or sewerage provider before you start. This consent sets out:

• What substances you can discharge
• Limits on volumes and concentrations
• Monitoring and reporting requirements
• Operating without consent can lead to fines, enforcement action, or even disconnection from the sewer system.

How Can Pozitive Water Help?

Navigating trade effluent consents can be complex — but you don’t have to do it alone. Here’s how we support you:

• Guidance & Advice: We explain what consents you need based on your business type.
• Application Support: We help you with the application process to your local wholesaler or sewerage company.
• Ongoing Compliance: We assist with monitoring requirements and ensure you meet regulatory obligations.
• Issue Resolution: If problems arise, we coordinate with the wholesaler to find solutions quickly.

Our goal is to make managing your trade effluent responsibilities as straightforward as possible.

What Are the Next Steps?

If you’re unsure whether your business needs a trade effluent consent or want help managing your existing consent, get in touch! Our team of water industry experts is ready to support you.

Contact us today at water.support@pe.solutions or call 0333 123 4567.