Important information about
OPUS Energy
We’re pleased to share that Opus Energy customer contracts will soon be transferring to PE, the UK’s largest independent B2B energy supplier. From 1 May 2025, PE will assume responsibility for these contracts, pending Ofgem approval.
As a valued Third-Party Intermediary (TPI), we want to ensure you have the necessary information about the transition and how it impacts you and your clients.
What This Means for Your Clients:
- Contracted customers – No change to contract terms, pricing, or end dates. The only difference is that PE will be their supplier from 1 May 2025.
- Customers on Deemed, Variable, or Out of Contract rates – Opus Energy customers with Deemed electricity rates will transfer to PE’s deemed terms and deemed rate. Those Opus Energy customers with Out of Contract (OOC) and Variable rates will transfer on Opus terms, but transferred to PE’s OOC rate. You can find more information on these here.
- Billing & Direct Debits – Customers should not cancel their direct debits.
- Switches in Progress – If a customer has already arranged to switch to another supplier, this will continue as planned.
Key Information for TPIs:
- Commission Payments – An agreement with PE is not required for contracts that are transferring to PE, and commission will be paid without one. However, should you wish to offer PE contracts going forward, agreements will be required.
- To ensure a hassle-free transition, customers do not need to take any action, and their service will continue uninterrupted. PE is also working closely with Third-Party Intermediary (TPIs), recognising their vital role in the energy market.
- TPI Agreements with PE – If you do not currently have an agreement with PE, please contact us as soon as possible to put one in place.
- Access to Contract Reports – You will also be given access to the PE portal, enfinti, for reporting from 1 May 2025. In the meantime, you can continue to access reports via My Opus Energy (MOE) after the transfer date.
What does the licence restriction mean?
We currently have the necessary permissions to supply to all customers in Great Britain, including residential customers. Because we are a business supplier, we have asked Ofgem to remove our permission to supply to residential customers, so we can focus on serving our business customers.
How am I impacted by this?
You are only impacted if you are supplied under a domestic supply contract (i.e. have a domestic indicator set on our system). You will typically be on a domestic standard variable tariff that is capped as per the Ofgem price cap.
Because we will not be permitted to serve domestic customers after the restriction takes effect, you will need to move to a domestic supplier. You can take action by switching or we will arrange for you to be switched to a supplier of our choice.
You are not impacted by this at all if you are supplied under a commercial contract.
Will my supply be disconnected at any point?
No, your supply will continue. If you don’t switch, we will find a domestic supplier for you and arrange your switch. You will then be supplied by that supplier on the same terms as you have with us.
When will all of this happen?
We have asked Ofgem for the restriction to start from February, which means that if you don’t switch by the end of December, you will be switched to another supplier in January. However, depending on the progress of our application, this may be subject to a minor delay.
I am on a fixed term contract. Can I switch without any exit fees?
Yes, provided that there is no debt on the account.
I am on a fixed term contract. What rate will I be on with another supplier?
If you switch voluntarily, this will be the rate that you agree with your new supplier. If we arrange your switch, it will be the same rate and terms you have with us.
I am on the standard variable rate (OOC/deemed). What rate will I be on with another supplier?
If you switch voluntarily, this will be the rate that you agree with your new supplier. If we arrange your switch, it will be the same rate and terms you have with us.
Can you suggest who should I switch to?
Please check out Ofgem-accredited price comparison websites:
https://www.ofgem.gov.uk/information-consumers/energy-advice-households/switching-energy-tariff-or-supplier
Also, you can have a look at the Citizens Advice supplier rating comparison and contact the supplier of your choice directly:
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/compare-domestic-energy-suppliers-customer-service1/
Where can I find out more information about this?
We will keep you updated on the progress with our application. You can also keep up to date with any developments on our website www.pozitive.energy/licence-restiction.
You can also get in touch with our Customer Care team on 0333 370 9900 or email us on customercare@pe.solutions. We are open Monday to Friday 9am to 5:30pm excluding Bank Holidays. You can also raise a query on your Enalytics portal.
