Important information about
Opus Energy
Updated – 13/03/2025
We’re pleased to share that Opus Energy customer contracts will soon be transferring to PE, pending Ofgem approval. We anticipate assuming responsibility for these contracts from 1 May 2025.
All customers will transfer to PE on the same or equivalent terms, which means:
- Contracted customers will see no change to contract terms, pricing or service levels.
- Deemed, variable and out of contract customers will transfer to PE rates.
- Account-managed customers will be allocated an account manager following the transfer.
- Commission payments to TPIs where they are due will continue.
Agreed payment methods will remain unchanged following the transfer. Those paying by direct debit will continue to do so following the transfer. Please do not cancel your direct debt.
CUSTOMER FAQs
I am a fixed customer, how does this transfer impact me?
You will see no change to your terms, pricing or service levels. PE will serve you in accordance with the terms agreed with Opus Energy.
I am a fixed customer. Can I swich after the transfer?
If you wish to switch before your contracted end date, an early termination fee may apply as per the terms agreed with Opus Energy.
I am a deemed, variable, out of contract customer, how does this transfer impact me?
I am a variable or out of contract customer, can I switch after the transfer?
I am a deemed customer, can I switch after the transfer?
Yes. Continue paying for your consumption as normal following the transfer. Your incoming supplier will take care of the switch. No notice is required to switch.
I am moving out after the transfer date. What do I do?
I am an account-managed customer. Will this service continue with PE?
Yes. Following your transfer to PE, we will allocate a dedicated account manager to you.
I pay by direct debit. Do I need to do anything?
You do not need to do anything. Your direct debit will be transferred to PE, so that you can continue paying by direct debit following the transfer. Please do not cancel your direct debit.
I pay by BACS. Do I need to do anything?
You do not need to do anything. When we invoice you following the transfer, the detail on how to pay will be on the invoice.
I have a credit balance on my account with Opus. What will happen to it after the transfer?
Once Opus Energy have completed their final billing process and your account is in credit, the credit balance will transfer PE.
