How to Submit a Meter Reading to PE

Accurate meter readings are essential for managing utility bills and reporting precise energy consumption. At PE, we’ve made it straightforward for our UK customers to submit their meter readings. Follow this guide to learn how to submit your reading, avoid common mistakes, and take charge of your energy management.

Why Submit a Meter Reading?

Submitting regular meter readings is crucial to avoid estimated bills if you don’t have a smart meter. Manual readings help:

• Ensure your bills reflect actual energy usage.

• Identify usage trends that can aid in energy management.

• Prevent overpaying due to incorrect estimates.

Step-by-Step Process to Submit a Meter Reading to PE

Here’s how you can submit your meter reading, whether you’re using our online portal or other methods:

1. Submit through the PE Website

• Log in to Your Account: Visit the PE website and log into your account using your credentials.

• Go to the “Submit Meter Reading” Section: Find this option in your account dashboard.

• Enter Your Meter Reading: Carefully input the numbers from your meter in the specified fields.

• Review the Details: Double-check the meter number and reading to ensure accuracy.

• Click Submit: You’ll receive a confirmation message upon successful submission.

3. Submit Over the Phone

• Contact Customer Support: Dial the PE customer service number found on your latest bill or our website.

• Provide the Details: Share your meter reading, meter number, and account details.

• Confirm Information: Ensure the representative confirms your submission before ending the call.

4. Alternative Submission Methods

If you cannot use the above methods, you can also submit your readings via email or live chat. For email, include your name, meter number, account number, and a clear image of the meter reading display. For live chat, follow the prompts to enter your reading details.

Tips for Accurate and Effective Submissions

To avoid errors, keep these tips in mind:

Read the Correct Meter Number: Verify that the meter you’re reading matches the one registered with PE.

Use the Right Units: Ensure you’re recording and submitting measurements in the correct units (e.g., kWh for electricity, cubic metres for gas).

Submit Before Deadlines: Stay informed about deadlines to prevent estimated bills from being issued.

Capture Clear Readings: If submitting a photo, ensure the numbers are easily readable without glare or obstructions.

Common Mistakes to Avoid

Mistakes during meter reading submissions can lead to billing issues. Avoid these common pitfalls:

• Wrong Meter Number: Submitting a reading for the wrong meter.

• Illegible Readings: Blurry or unclear images if submitting photographs.

• Incomplete Submission: Leaving mandatory fields blank can result in delays.

• Misinterpreting the Display: Some meters include multiple figures; ensure you record the correct section relevant to your bill.

The Benefits of Timely Meter Reading Submissions

Submitting your meter reading on time offers several advantages:

• Accurate Billing: Pay exactly for what you use.

• Better Budgeting: Track and predict energy costs with actual figures.

• Improved Energy Insights: Understand your energy consumption patterns to identify savings opportunities.

Troubleshooting and Support

If you encounter issues while submitting your meter reading, PE ‘ customer service team is ready to help. Call us or use the live chat option if you have trouble logging in or need clarification on the reading format.

Looking to Simplify Further?

Consider switching to a smart meter, which automatically transfers readings to PE, eliminating the need for manual submissions. Contact us for details on smart meter installations.

Take Control of Your Energy Management Today

Submitting a meter reading has never been easier at PE. Whether you use our online portal or phone service, we’re here to support accurate billing and efficient energy use.

Take a step towards smarter utility management today! Log in to your PE account and submit your meter reading now.

For more information or assistance, visit our help page or contact our support team.