New
Customers
Existing
Customers
Electricity
- customercare@pe.solutions
- 0333 370 9900
-
Floor 10 (North West), One Canada Square,
Canary Wharf,
London, E14 5AB
Emergency Contact
If you have experienced a power cut please dial 105 and this will put you through to your local Distribution Network Operator (DNO) It is the DNO’s responsibility to ensure that your premises is receiving power.
WATER
- Customer Service: water.customercare@pe.solutions
- Complaints: water.complaints@pe.solutions
- Change of Tenancy: water.cot@pe.solutions
- 0800 849 1342
-
Floor 10 (North West), One Canada Square,
Canary Wharf,
London, E14 5AB
Gas
- customercare@pe.solutions
- 0333 370 9900
-
Floor 10 (North West), One Canada Square,
Canary Wharf,
London, E14 5AB
Emergency Contact
If you can smell gas or need to report an incident where you think gas may have been involved, call the National Gas Emergency Help Line immediately on: 0800 111 999. If you are at home and can smell gas, please open all doors and windows and do not use any kind of electricityal device including light switches.
General Support
Making a request for consumption data access
If you’re supplied by Pozitive Energy
Log in to your customer portal at enfiniti.net using your username and password.
On the portal, raise a query asking us to give you access to your consumption data.
If it isn’t already, your portal will be configured to enable you to access your consumption data
Partner
1. Log in to your partner portal www.ensar.cimpaas.com using your username and password.
2. Raise a query asking us to grant you access to a customer’s consumption data, and confirm the following details in respect of the customer whose consumption data you wish to access:
Business name
Business address
Confirmation that you have relevant authorisations from the customer to access their consumption data
3. We’ll review your request and verify if you have been authorised by the customer.
4. Your request will be either allowed or denied, and we will confirm the outcome in writing.
5. If you request is allowed, your portal will be configured to enable you to access the customer’s consumption data.
Third party
Complete the Consumption Data Access Request form click here and submit it.
We will need your details and well as the details of the customer whose consumption data you wish to access.
We’ll review your request and verify if you have been authorised by the customer.
Your request will be either allowed or denied, and we will confirm the outcome in writing.
If you request is allowed, we will give you access to our Enalytics portal to access the customer’s consumption data. Log in details will be confirmed to you in writing.
Our timeframe for processing consumption data access requests
We will process all consumption data access requests within 10 working days.
If your access is allowed, consumption data will be made available within this timeframe.
If your access is denied, we’ll explain why your access has been denied and the steps that can be taken to allow such access.