Licence Restriction
FAQ
Updated 14/11/2024
Ofgem allowed domestic customer who remained on supply to be transferred to EDF, and all customers were notified by Letter.
The majority of customers have now successfully moved over, and EDF have sent communication.
Details about EDF Energy, along with their contact details and terms of business can be found on the below link:
https://www.edfenergy.com/help-support/welcoming-pozitive-energy-customers
Updated 23/11/2023
We have applied to Ofgem to restrict our permissions to supply to domestic premises. This means that once the application is approved by Ofgem, we will no longer be permitted to supply to domestic premises.
You are only affected by this restriction if you are supplied on a domestic supply contract. Before the restriction is approved, you will need to move to a domestic supplier. You can take action and switch to a domestic supplier of your choice. If you don’t do this by the end of December, we will switch you to a domestic supplier of our choice. Your supply will continue.
To help you find a deal with another supplier, please check out Ofgem-accredited price comparison websites:
https://www.ofgem.gov.uk/information-consumers/energy-advice-households/switching-energy-supplier
Or you may contact a supplier of your choice directly.
We understand this news may be concerning. We will do our best to make this process is seamless for you.
In case of any questions, get in touch with our Customer Care team on 0333 370 9900 or email us on customercare@pe.solutions. We are open Monday to Friday 9am to 5:30pm excluding Bank Holidays. You can also raise a query on your Enalytics portal.
What does the licence restriction mean?
We currently have the necessary permissions to supply to all customers in Great Britain, including residential customers. Because we are a business supplier, we have asked Ofgem to remove our permission to supply to residential customers, so we can focus on serving our business customers.
How am I impacted by this?
You are only impacted if you are supplied under a domestic supply contract (i.e. have a domestic indicator set on our system). You will typically be on a domestic standard variable tariff that is capped as per the Ofgem price cap.
Because we will not be permitted to serve domestic customers after the restriction takes effect, you will need to move to a domestic supplier. You can take action by switching or we will arrange for you to be switched to a supplier of our choice.
You are not impacted by this at all if you are supplied under a commercial contract.
Will my supply be disconnected at any point?
No, your supply will continue. If you don’t switch, we will find a domestic supplier for you and arrange your switch. You will then be supplied by that supplier on the same terms as you have with us.
When will all of this happen?
We have asked Ofgem for the restriction to start from February, which means that if you don’t switch by the end of December, you will be switched to another supplier in January. However, depending on the progress of our application, this may be subject to a minor delay.
I am on a fixed term contract. Can I switch without any exit fees?
Yes, provided that there is no debt on the account.
I am on a fixed term contract. What rate will I be on with another supplier?
If you switch voluntarily, this will be the rate that you agree with your new supplier. If we arrange your switch, it will be the same rate and terms you have with us.
I am on the standard variable rate (OOC/deemed). What rate will I be on with another supplier?
If you switch voluntarily, this will be the rate that you agree with your new supplier. If we arrange your switch, it will be the same rate and terms you have with us.
Can you suggest who should I switch to?
Please check out Ofgem-accredited price comparison websites:
https://www.ofgem.gov.uk/information-consumers/energy-advice-households/switching-energy-tariff-or-supplier
Also, you can have a look at the Citizens Advice supplier rating comparison and contact the supplier of your choice directly:
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/compare-domestic-energy-suppliers-customer-service1/
Where can I find out more information about this?
We will keep you updated on the progress with our application. You can also keep up to date with any developments on our website www.pozitive.energy/licence-restiction.
You can also get in touch with our Customer Care team on 0333 370 9900 or email us on customercare@pe.solutions. We are open Monday to Friday 9am to 5:30pm excluding Bank Holidays. You can also raise a query on your Enalytics portal.