PE Expands its India Operations with New Global Capability Centre in Mumbai

PE is proud to announce the opening of its new global capability centre in Mumbai, a significant milestone in its journey towards becoming a global leader in providing business solutions to UK SMEs. This move reflects PE’s commitment to innovation and operational excellence as it continues to grow its presence in India.

Mumbai: A New Hub for Global Excellence

Located in the heart of Mumbai’s Andheri East, PE’s new office is housed in the prestigious Kanakia Wall Street development. This prime location offers excellent connectivity to public transport and major commercial hubs. The office spans 9,000 square feet and expands PE’s footprint in India, where it already operates offices in Chandigarh and Ahmedabad, bringing its total office space across the country to 40,000 square feet.

The Mumbai centre will play a vital role in supporting PE’s UK customers by offering world-class services. With its multilingual, omnichannel customer experience management capabilities, the facility will provide technical support and back-office operations to clients in a range of sectors, including retail, hospitality, healthcare, sports, professional services, property, and education.

Growing the Workforce: PE’s Indian Team to Exceed 1,200

Since its entry into India in 2017, PE has significantly expanded its presence. Currently, 700 of the company’s global employees are based in India, and with the new Mumbai office, PE plans to hire an additional 500 employees over the next year, bringing the Indian workforce to more than 1,200.

India’s emerging status as a global tech powerhouse makes it an ideal location for PE to tap into a wealth of young, skilled talent. According to Vipin Pathania, PE’s co-founder and COO, “India has become a software services export powerhouse, with incredible talent potential. Expanding our footprint here allows us to leverage this expertise while continuing to provide unmatched service to our customers.”

Harnessing the Power of AI and Data Analytics

The new Mumbai centre is not just about expanding the workforce – it’s about integrating cutting-edge technology into PE’s operations. The company is deploying artificial intelligence (AI) and data analytics to enhance customer communication, streamline operations, and generate predictive insights.

“Our AI models, including natural language processing and generative AI, are improving decision-making, optimising processes, and delivering better product recommendations for our clients,” said Vipin. “This gives us a competitive edge in a constantly evolving market, and our Mumbai team will be at the forefront of driving this innovation.”

A Comprehensive Approach to Business Solutions

PE has built a strong reputation for delivering innovative and reliable energy solutions to UK SMEs. Its expanding product portfolio now includes telecoms, financial services, electric vehicle charging, renewables, smart tech, and water. By offering a single platform to manage all these services, PE enables businesses to save time and reduce costs while supporting sustainability efforts, including the UK’s net-zero targets.

Looking Ahead: A Bright Future

PE’s expansion into Mumbai is part of a broader strategy to strengthen its global operations and maintain its impressive growth. In 2022/23, the company saw a 127% increase in revenue and has ambitious plans for the future.

With its new Mumbai centre, PE is well-positioned to support its growing UK customer base of over 80,000 businesses, while also creating exciting career opportunities for India’s top talent. For those looking to join PE’s dynamic team in sales, technology, or customer service, visit PE Careers to explore current opportunities.

For more information, please contact Karen at karen@toastpr.co.uk or media@pe.solutions or see the full press release.