Transformative,
Business-First
Electricity Solutions
Limitless Opportunities, Streamlined Operations
The cost of electricity is one of your largest business expenses, and it is vital to the operation of your company. It energises your equipment, illuminates your workspace, and connects you to the world.
At PE, we recognise that managing your electricity consumption can be a complex and time-consuming task. This is precisely why we are dedicated to optimising your resources as an extension of your team, enabling you to concentrate on the core aspects of running your business.
Problem
TODAY'S LIMITED
LANDSCAPE
Solution
WHAT POSSIBLE
LOOKS LIKE
Complicated Billing:
Unpredictable and fluctuating electricity costs paired with sudden spikes or changes in pricing structures from electricity suppliers can disrupt budget planning and impact overall operational expenses, leading to unnecessary management on your part.
Bespoke Pricing:
We offer a variety of contracts that offer you the freedom to take control of your electricity consumption and cost.
Your Specific Needs
Aren’t Being Met:
Often suppliers treat all businesses as individual entities, this can lead to multiple contracts and bills, resulting in lots of supplier management on your end.
Bespoke Tariffs &
Insightful Monitoring:
Environmental Sustainability:
As sustainable practices become increasingly important, many businesses face the challenge of finding an electricity supplier that aligns with their environmental goals. Limited options for renewable energy sources or suppliers with inadequate green energy initiatives can deter your business in achieving its sustainability targets.
Prioritising Our Planet:
We are committed to sustainability and offer businesses cost-effective and environmentally friendly energy solutions. Our tailored carbon-neutral gas and renewable energy options help businesses reduce their environmental impact and energy consumption.
KEY BENEFITS
Total Visibility:
Our single portal and tech capability means that you have total visibility and control of your usage, billing and analytics in a digestible format.
Bespoke Solutions:
We work closely with you to understand your specific challenges and develop solutions designed to propel your growth.
Smart Meter Rollout
Our team of metering experts will ensure you have the right solution for your business enabling access to the accurate consumption data. All eligible customers will be entitled to a smart meter. Our team of metering experts can also make sure you have the right metering solution for your business so that consumption data is accurate as possible.
Consolidate & Save
Our competitive costs paired with consolidation savings mean that the more services you have with us, the more you save.
Industries
WE SERVE
Fuel Mix
dISCLOSURE
Coal
natural gas
nUCLEAR
renewable
Other
The environmental impact of the electricity we supplied to you between 1 April 2022 and 31 March 2023.
CO2 emissions (gCO2/kWh)
Radioactive waste (g/kWh)
Variable &
Deemed Prices
| Standard Out of Contract & Deemed Rate | ||
| (exclusive of VAT) | ||
| Standing Charge | Unit Rate | |
| (p/day) | (p/kWh) | |
| Single Electricity | 150 | 50 |
| Day & Night Electricity | 150 | 50 |
| Day & Eve/WE Electricity | 150 | 50 |
| Day, Night & Eve/WE Electricity | 150 | 50 |
| Gas | 150 | 12 |
| Standard Out of Contract & Deemed Rate | ||
| (exclusive of VAT) | ||
| Standing Charge | Unit Rate | |
| (p/day) | (p/kWh) | |
| Single Electricity | 150 | 35 |
| Day & Night Electricity | 150 | 35 |
| Day & Eve/WE Electricity | 150 | 35 |
| Day, Night & Eve/WE Electricity | 150 | 35 |
| Gas | 150 | 8 |
ELECTRICITY FAQS
Billing & Payments
You can view your energy bills at any time online by logging onto enfiniti. If you prefer, you can also request to have your bills sent to you by email or post.
The most common payment options are direct debit, online payments, and card payments. You can also pay your bills by phone or by cheque.
Yes, you can set up a direct debit payment for your energy bills. Many businesses find this to be a more efficient way to automatically collect your payments on a monthly basis.
If you miss a payment, your supplier will send you a reminder. Unfortunately, if you continue to miss payments, your supplier may eventually disconnect your supply, though our 24/7 Support network is here to help with any payment issues you may have.
Energy Usage & Efficiency
At PE, we care about the environment and strive to provide competitive carbon-neutral gas and renewable energy. However, there are also a number of things you can do to reduce your energy consumption, such as switching off lights when you leave a room, using energy-efficient appliances, and insulating your business premises. Our 24/7 Support team is always on hand to assist you in offering further advice and information.
Smart meters help you track your energy usage in real time and identify areas where you can save energy and money. And because they are automated, smart meters will send us your energy readings, so you no longer need to.
As part of our Smart Meter Roll Out Programme, we aim to identify and install a smart meter for all eligible customers, completely free of charge.
For businesses that don’t qualify for a smart meter but still want one, our metering team will review your account and discuss the metering options available to you to establish what is best for your business.
Guaranteed Standards of Performance – How we’re doing
Introduction
We are required to provide you with services in accordance with certain performance standards. These standards are set out in the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015 (as amended).
Below we explain the performance standards we are required to meet in relation to appointments and faulty meters, and how we perform against these standards.
Please note that in certain circumstances we will be exempted from meeting the standards. For example if you request an appointment that is not during working hours, we will be unable to accommodate it. We log such cases as exempted breaches and no compensation will be due to you.
Appointment standards
They apply to domestic and microbusiness customers.
- If you contact us or we contact you to book an appointment, we will offer you a 4-hour window during working hours. We will try our best to accommodate the closest possible date for the appointment.
- We will try our best to accommodate your request for a particular date and time for the appointment. (Please note that we are unable to accommodate requests for periods that are less than 2 hours long or not during working hours.)
- We will give you at least a working day’s notice if we need to rearrange your appointment, unless we have your written consent that we can rearrange it with less than a working day’s notice.
- We will keep to the appointment time window and date, unless it has been cancelled or rearranged by you, or rearranged by us with a working day’s prior cancellation notice.
- We will ensure that our representative possesses the necessary skills, experience and resources to complete the appointment.
If we fail to meet any of the standards, we will pay you £30 within 10 days of failing to achieve this. If we fail to compensate you within this timeframe, we will pay you a further £30.
Faulty credit meter standards
They apply to domestic customers.
- If you contact us about a credit meter which you believe is not recording your consumption correctly (or if we ourselves have evidence to suspect that it is), we complete an initial assessment to determine if your meter is faulty within 5 working days of you contacting us.
- If following the initial assessment, we determine that the meter is faulty, we will take appropriate action within 5 working days of you contacting us. This action may consist of us replacing the meter, or remotely fixing it.
- Following the initial assessment, we will offer to confirm in writing, the result of our initial assessment within 5 working days of you contacting us.
(If you contact us outside working hours, the time within which the performance standard must be completed, starts at the commencement of the following working day.)
If we fail to meet any of the standards, we will pay you £30 within 10 days of failing to achieve this. If we fail to compensate you within this timeframe, we will pay you a further £30.
Faulty prepayment meter standards
They apply to domestic customers.
- 1. If you contact us about a faulty prepayment meter (or suspect that it is) and have lost supply, we will do the following:
- Arrive to your property, or fix the issue remotely within 3 hours if we have been contacted on a working day, or
- Arrive to your property or fix the issue remotely within 4 hours from when we have been contacted on the weekend or bank holiday.
- 2. If you contact us about a faulty prepayment meter, and you are still on supply, we will do the following:
- Confirm if the meter is faulty, restore the meter to be a working meter or replace the meter within 3 hours if we have been contacted on a working day
- Confirm if the meter is faulty, restore the meter to be a working meter or replace the meter within 4 hours from when we have been contacted on the weekend or bank holiday.
(If you contact us outside working hours, the time within which the performance standard must be completed, starts at the commencement of the following working day.)
If we fail to meet any of the standards, we will pay you £30 within 10 days of failing to achieve this. If we fail to compensate you within this timeframe, we will pay you a further £30.
Commentary
In 2023, our performance against the appointments and faulty meter standards is as follows. No breaches have been recorded.
Electricity
|
Cases |
Number of breaches |
Number of exempt breaches |
Number of net breaches |
Net breaches as a proportion of cases |
Percentage increase/decrease in net breaches from previous quarter |
|
|
Q1 2023 |
1,370 |
0 |
0 |
0 |
0.00% |
N/A |
|
Q2 2023 |
1,645 |
0 |
0 |
0 |
0.00% |
0.00% |
|
Q3 2023 |
2,540 |
0 |
0 |
0 |
0.00% |
0.00% |
|
Q4 2023 |
4,680 |
0 |
0 |
0 |
0.00% |
0.00% |
|
Q1 2024 |
4,380 |
102 |
0 |
0 |
2.33% |
2% |
Gas
Cases | Number of breaches | Number of exempt breaches | Number of net breaches | Net breaches as a proportion of cases | Percentage increase/decrease in net breaches from | |
Q1 2023 | 434 | 0 | 0 | 0 | 0.00% | N/A |
Q2 2023 | 290 | 0 | 0 | 0 | 0.00% | 0.00% |
Q3 2023 | 2,470 | 0 | 0 | 0 | 0.00% | 0.00% |
Q4 2023 | 2,502 | 0 | 0 | 0 | 0.00% | 0.00% |
Q1 2024 | 1,766 | 16 | 0 | 0 | 0.91% | 1% |
Rota Load Block
- You can check at https://www.powercut105.com/findoperator and input your postcode into the search form. If your postcode is recorded in the database then this will display the distributors network you are connected to, as well as the single letter ‘Load Block Identifier’
- You can check on your electricity bill, and look for a single letter on its own, or with text like ‘Postcode area alpha identifier’. It will usually be in the top 1/3rd of your bill and sometimes be enclosed in a box. If you have a combined gas and electricity energy bill then it may be in the electricity breakdown area of your bill and not on the first page.
- Contact your supplier
Example of how to check on your electricity bill:
In the unlikely event of emergency instructions to temporarily disconnect customer ‘blocks’, this would happen on a rotating basis to ensure that each customer group is affected for the minimum time necessary and in a fair manner, averaged across a full week period.
Each customer ‘block’ would be disconnected from the electricity supply, and re-connected again, based on a pre-arranged emergency rota. Your block identifier determines at what time of the day, and which days of the week, your supply would be interrupted in accordance with the active schedule.
Example; your address is listed as being part of Rota Load Block ‘L’
If the example rota below was enacted then you can see that your supply would be scheduled for disconnection during the 3-hour block ‘1’ on a Thursday, ‘6’ on a Saturday, and ‘4’ on a Sunday.
From the second table you can see that the 3-hour period ‘1’ is 0.30am to 3.30am, period ‘4’ is 9.30am to 12.30pm, and period ‘6’ is 3.30pm to 6.30pm.
- a) If the emergency instructions were issued with this rota for a Thursday then you would be off supply from 0.30am to 3.30am that day.
- b) If the emergency instructions were issued for a Friday, you would not be affected at all that day
- c) If the emergency instructions were in place all week, then your supply would be interrupted for 3 hours each, between 0.30am and 3.30am on Thursday, 3.30pm to 6.30pm on Saturday and 9.30am to 12.30pm on Sunday.
Account Management
You can update your account details at any time by logging into your online Portal or by contacting your supplier by phone or email.
With our 24/7 Support Team, you can contact us day or night.
Have a query? Contact Support here.
Please check the above information to satisfy yourself the engineer is genuine. If you’re still unsure, give us a call on 0333 370 9900 and we can help you identify whether the person is a representative of Pozitive Energy.
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