In case of water problems and emergency, such as no water, discolouration, low pressure, taste, illness, water quality complaints, leakage in the carriageway, you should contact your wholesaler.

Your wholesaler is available for emergency contact 24/7.

Your wholesaler depends on the area of your premises located. The list of wholesalers, operational areas, and contact details is shown below. 

Monday-Friday between 9.00 am – 5.00 pm

You can report an emergency, disruption to your water supply, water quality, and/or wastewater service to First Business Water Limited during our office hours by calling 0800 849 1342 Monday to Friday between 9.00 am – 5.00 pm.

24 hours 7 days a week

Outside Pozitive Water’s normal office hours, in an emergency, or if you experience unplanned changes or disruption to your water supply, water quality and/or wastewater service, please call your Wholesaler directly on the appropriate emergency number listed: