Submitting regular water meter readings is one of the simplest ways to ensure your business is billed accurately for your water consumption.

Without a recent meter reading, bills are calculated using estimated usage based on previous readings. While estimates are necessary when readings aren’t available, they don’t always perfectly reflect real consumption.

Submitting your own meter reading helps ensure your bill is based on actual usage, giving you clearer visibility of your water costs.

Why submitting a meter read matters

Providing a meter reading helps ensure your bill reflects the true water usage of your business.

Regular readings can help:

• Avoid relying on estimated billing
• Reduce the likelihood of billing adjustments later
• Give you a clearer understanding of water usage
• Help spot unusual usage that could indicate leaks

Taking a meter reading only takes a minute but can help keep your account accurate and up to date.

When should businesses submit meter reads?

Businesses can submit meter readings at any time, providing them regularly helps ensure your billing remains accurate.

Many businesses choose to submit readings:

• Monthly, to keep bills closely aligned with actual usage
• Quarterly, to help maintain accurate billing throughout the year
• Before key billing periods, to ensure charges are applied correctly

For example, submitting a reading around late March or early April helps ensure usage is clearly recorded across the annual industry charging period starting on 1 April.

Even if you submit readings regularly, sending one during this period helps ensure your account reflects the most up-to-date usage information.

How to take a water meter reading

Taking a water meter reading is usually quick and straightforward.

1. Locate your water meter (often outside the building, in a meter chamber or internal in a store cupboard or WC).
2. Lift the cover if required.
3. Record your meter serial number shown on the meter.
4. Take note of the numbers on meter’s dial, ignoring the red digits or any numbers after decimal point

You can also take a photo of the meter and include it when submitting your reading as we may request further information regarding your reading.

If you are unable to locate your meter, please contact us on the below email, we can provide your location notes and any photos we hold of its location!

📧water.reads@pe.solutions

How to submit your meter read

You can submit your meter reading by emailing:

📧water.reads@pe.solutions

Or through our customer portal.

Please include:

• Meter Serial Number / SPID
• Account ID
• Meter reading
• Date of the reading
• Photo of Meter Reading

A quick task that helps keep your bill accurate

Submitting a meter reading only takes a moment but helps ensure your water bill reflects what your business actually uses.

If your meter is safe and accessible, we recommend submitting a reading regularly and particularly before key billing periods.