Arrangements for site access

If we ever need to send an engineer to your home, either to check a fault, do some repairs, or replace a meter, we want you to feel safe and in control.

All of our engineers possess the necessary skills to carry out the works and have been subject to checks to ensure they are fit and proper.

All of our engineers will introduce themselves and give you the following information:

• Which company they’re from
• Proof of their identity
• Their name and ID number. Their ID number shows:
  • The name of their organisation
  • A colour photo of the engineer
  • Their name

We use third parties to carry out meter repairs, readings, and installations, so don’t be surprised if their company name appears on their ID.
Please check the above information to satisfy yourself the engineer is genuine. If you’re still unsure, give us a call on 0333 370 9900 and we can help you identify whether the person is a representative of Pozitive Energy.