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PE Solutions | business water supplier for businesses of all sizes

PE offers personalised water management services to help businesses save money and use water more efficiently. Our expert team makes it easy to switch suppliers, ensuring you get the best rates and great customer support. With our focus on simplicity and clarity, we take the hassle out of managing your business’s water supply.

Easy Water Management for Your Business

Problem

TODAY'S LIMITED
LANDSCAPE

Solution

WHAT POSSIBLE
LOOKS LIKE

Hidden, Unpredictable Costs:

Many water suppliers work in a complex and opaque nature, making it difficult to understand how much water is being used and where the leaks or inefficiencies are. This can lead to significant hidden costs that are often overlooked.

Business-First Solutions:

At PE, we’re all about enabling businesses to take back control of their utilities and services, providing reliable and efficient tools and support to allow you to access your bill anytime from anywhere. Our bespoke technology platform enfiniti grants you real-time access to your water bills, anytime, anywhere.



PE Solutions Enfiniti login portal

Lack of Innovation:

Water and wastewater suppliers may not be keeping up with the latest technologies and best practices, which can lead to inefficient operations and higher costs. In addition, outdated technology and practices in water and wastewater management can lead to an environmentally unsustainable approach that is likely to alienate customers.

Future-Proofing Your Needs:

We’re committed to embracing innovation to provide your business and clients with the most sustainable and efficient solutions possible. Our smart water technology, encompassing smart meters and irrigation systems, enables real-time data analysis and adaptive watering schedules, minimising water waste and conserving precious resources. By adopting these innovative approaches, we’re paving the way for a future where water is managed responsibly and sustainably.

Poor Customer Service:

Many businesses often find it difficult to get in touch with their water and wastewater supplier, and they may receive slow or inadequate responses to inquiries or concerns. This can lead to unnecessary delays in resolving issues, lower productivity within the company, and damaged customer relations.

Dedicated Account Management:

In addition to our UK-based customer service team, you will have a dedicated account manager and customer portal. We’re committed to helping you avoid time wasted in resolving questions and concerns, so you can continue to focus on your business needs.

Contact PE Solutions for business utility services

KEY BENEFITS

PE Solutions agricultural energy management services

Clear and Simple Pricing

Our transparent pricing means we only add a small fee on top of the wholesale charge for the services we provide. You’ll receive one easy-to-understand invoice for all your sites, making it simple to pay a single fee while ensuring you get the best rates available.

Save Water and Cut Costs

Our proactive approach helps businesses manage water use and costs effectively. We offer a full water consumption audit to identify all areas and assets using water, allowing you to save water and reduce your bills.

Easily Switch Your Water Provider

Experience a smooth transition to PE Solutions as we handle the entire process from start to finish. Our experienced team takes care of every detail, ensuring a seamless transfer of your water and wastewater services.

Here When You Need Us

Our dedicated account manager and customer service team support you every step of the way. Our enfiniti portal provides access to personalised solutions, allowing you to manage your water services efficiently and avoid time wasted resolving queries.

How We Help
Reduce Costs

Automated Meter Reading

Our team installs AMR devices to monitor water use accurately across your sites. With real-time insights, you can spot usage patterns, detect issues, and make informed decisions to improve efficiency and save costs.

Leak Detection

We offer leak detection and repair services to find and fix water leaks before they become serious. Using advanced technology, we help you save on water bills, prevent damage, and reduce consumption by addressing leaks quickly.

Water Security and Contingency

Our water security services protect your business from disruptions. We assess potential risks and create plans to minimise the impact of unexpected water issues, ensuring your operations continue smoothly.

Water Audit

Our water audit reviews all areas of your site(s) to identify consumption patterns and efficiency. By analysing usage, we help you find ways to optimise water use, reduce waste, and cut costs.

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WE SERVE

Wholesaler Tariff Charges

Wholesalers have announced forthcoming tariff changes for non-domestic premises for the period 01 April 2023 to 31st March 2024. For those businesses that are on our wholesale tracker plus product – water and wastewater prices from April 2023 will change accordingly.

Please see below – wholesale tariffs for each wholesaler.

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WATER FAQS

You can report an emergency, disruption to your water supply, water quality and/or wastewater service Monday – Friday, between 9am-5pm, to PE Water (trading as First Business Water Ltd 10797006) by calling 0800 849 1342.

Outside of PE’s office hours, in an emergency or if you experience unplanned changes or disruption to your water supply, water quality and/or wastewater service, please call your wholesaler directly. The emergency numbers are listed here

Billing & Payments

We invoice our customers on a monthly basis, however, if you have any questions or concerns, we are more than happy to discuss this with you.

VAT is normally only payable on your water bill if your business is involved in one of the following industries and is only applicable to the clean water element of your invoice:

  • Chemicals
  • Construction
  • Engineering
  • Manufacturing
  • Mining
  • Textiles
  • Utilities

As ever, if you have any questions, please email water.customercare@pe.solutions where we are certainly more than happy to help.

Please contact us directly at 0800 849 1342 or at water.customercare@pe.solutions and we can talk through any queries and get them resolved for you.

 A consolidated account is where you have multiple sites, each with its own contract number, signed up with PE, and rather than receiving an invoice for each of these contracts individually, we produce one, consolidated invoice document for you. Within this invoice there is a breakdown of charges for each site that is registered with us, and a further breakdown for the charges attached to each SPID that we are billing you for. Invoicing you this way lets you have one handy, clear document to refer to when validating your charges and paying your bills.

Please contact us directly at by phone on 0800 849 1342 or at water.customercare@pe.solutions and we can arrange for a statement of account to be generated for you.

CUSTOMER SERVICE

Our team is more than happy to discuss any questions or queries you may have. If you do have a question about your account, please get in touch as soon as possible so that we can help. Our customer service team are available from Monday to Friday, 9.00am to 5pm on 0800 849 1342 or via email on water.customercare@pe.solutions. If you would like to post any questions our address is One Canada Square Canary Wharf, Floor 10 (North West), London, England, E14 5AB.

Customer Portal & Invoice Queries

Yes we do, you are able to view all of your products and Water will be coming soon.

If you would like access or additional access to our customer portal, please get in contact with our customer service team. Please note that only an authorised person can request access for new users.

If your account is billed as a consolidated account, this means that although all of your individual contracts are available to view in your customer portal, your invoices will only appear in one contract. The invoices found in that contract contain charges for all of your contracts and sites. The reason that all of your contracts are available to view individually is so that when you submit a meter reading, you can choose which contract or site that reading relates to.

The invoices which are in red are invoices which currently have an outstanding balance which requires clearing. Green invoices are those that have been paid and no further action is required.

It can take three working days for payments to be updated. If you are concerned, please get in contact with our customer service team.

 All invoices will be under the bills on the left-hand panel. If you are unable to locate the invoice you require on the bills tab, please email water.customercare@pe.solutions or call us on 0800 849 1342.

If you would like access or additional access to our customer portal, please get in contact with our customer service team. Please note that only an authorised person can request access for new users.

Unfortunately, you are unable to make a payment via our portal. Please contact customer services with your account number at water.customercare@pe.solutions or call us on 0800 849 1342 who will advise you on the current methods of payments available.

 You can submit your meter readings by selecting “submit readings” on the left-hand navigation. Select the date that you took the reading and enter your read under the correct meter.

Unfortunately, you are unable to change the read on the portal. To change the read please either email water.customercare@pe.solutions or call us on 0800 849 1342, quoting your account number and meter number.

Your water meter can hold a different amount of digits to other meters. Some meter indexes can be 4, 5, 6 or even 7 digits long. When taking a reading, please read from the left to the right and ignore the red numbers, including any zeros at the beginning.

Emergencies

You can report an emergency, a disruption to your water supply, water quality, and/or wastewater service to us during our office hours by calling us on 0800 849 1342 Monday to Friday, 9.00am-5pm. Outside our normal office hours, in an emergency or if you experience unplanned changes or disruption to your water supply, water quality and/or wastewater service, please call your Wholesaler directly on the appropriate emergency number listed.

If you are a sensitive customer, you need to contact your wholesaler directly as you are a priority to get your issue fixed. If you are not a sensitive customer, please contact us at 0800 849 1342 or on water.customercare@pe.solutions and we will try and get this resolved as quickly as possible for you.

Market Terms

An SPID is a Supply Point Identifier to identify the water and/or sewerage supplies at the property. Your SPID can be located on your invoice. Your SPID number will generally consist of 10 digits followed by the letter ‘W’ for ‘Water’ or ‘S’ for ‘Sewerage’ and another two digits e.g., 3000000000W15.

A Gap Site is a premise which is receiving water or wastewater services, but to which there are no, or insufficient Supply Points registered within the Central Market Operating System (CMOS). This may be for one of the following reasons:

  • Your premises was eligible at market opening but in error was not originally allocated to the market.
  • Your premises has changed its use from household to non-household purposes.
  • Your premises had historically not been charged.
  • Your premises has a new business connection to the water and wastewater network.

Meter Reading

Yes. Please submit your own meter readings via email to water.customercare@pe.solutions, or through our customer portal.

We certainly can! Please send an email to water.customercare@pe.solutions including your address and your meter serial number and we’ll certainly be able to help you locate your meter. Please try to include as much information as you can about the site address to help us identify the correct meter.

Please only consider taking meter reads on your own if it does not cause any health and safety issues and only if it is completely safe to do so. If you cannot see the meter’s display, you can use your phone to assist you. Simply reach into the chamber lid and take a picture.

To take a reading, make a note of all the black numbers – including any zeros at the start. If you see red numbers don’t worry about them, we don’t need to know these. If you can see it on the meter, it’s helpful to note down the meter serial number too.

If you are unsure, please email a photo of your meter reads and serial number to water.customercare@pe.solutions. Remember to include the date the read was taken. You can clean your meter glass with a piece of cloth or sponge if it’s building up dust or fogging up.

Got a flooded chamber? Is the cover too heavy or damaged? Have you got a smashed dial or an unreadable meter due to condensation? Or is it just that you can’t read your meters in general? Send us an email on water.customercare@pe.solutions and a member of our team will help you!

We certainly can! Please send an email water.customercare@pe.solutions including your address and your meter serial number and we’ll certainly be able to help you locate your meter. Please try to include as much information as you can about the site address to help us identify the correct meter.

It is good practice to send in a meter read at least every month, but the more frequently you can read it the better. Regularly reading your meter allows you to keep an eye on your usage and help you spot any unusual changes, which are often the first sign of a leak.

The more regularly you submit reads, the more accurate your bills will be. However, depending on when you submit the read, it might not be processed in time to reflect in your immediate next bill. Please aim to submit your readings between 25th to 4th of the month.

Please get in contact with us and we will work out the best solution

Please contact us directly at water.customercare@pe.solutions or give us a call on 0800 849 1342 and we can supply you these details.

If you have accidentally added the incorrect read for the wrong meter, please contact us by phone on 0800 849 1342 and we can remove this.

Moving Premises

If you are moving, please let us know as soon as possible. You can either telephone our team on 0800 849 1342 or email us on: water.customercare@pe.solutions. You must provide at least two days’ notice prior to your moving date.

Switching

Our team are more than happy to provide you with a quote for your business premises. Please speak to our customer services team on 0800 849 1342 or via water.customercare@pe.solutions where we will be happy to confirm your premises details and process your quote request. Alternatively, please submit your details via our website. Once we have all the necessary details, we will begin our quoting process.

We will contact your existing supplier to switch your supply however your switch can be objected to, so it is always a good idea to let your supplier know you are switching away.

Trade Effluent

Trade effluent is wastewater that comes from business or industrial processes, rather than domestic sources. It can include substances such as chemicals, oils, or other waste materials that need careful treatment before being discharged into the sewer system.

If your business discharges trade effluent, you are legally required to obtain consent from the water wholesaler. This ensures that your effluent is properly managed and does not harm the environment or public health.

We assist you through every step of the application process to the wholesaler. This includes helping you gather the necessary information, completing application forms, and liaising directly with the wholesaler on your behalf to ensure a smooth and compliant submission.

Commonly, you will need to provide details about your business activities, the nature and volume of effluent discharged, any treatment processes in place, and results from any water quality testing.

Processing times can vary depending on the complexity of your discharge and the wholesaler’s workload. We aim to streamline this by providing all required information accurately to avoid delays.

The wholesaler reviews the application and may request additional information or site visits. Once approved, they issue a trade effluent consent specifying conditions you must comply with.

Yes, we provide ongoing support for renewing or amending your consent to reflect changes in your operations or discharge characteristics.

Discharging trade effluent without consent can lead to enforcement actions, including fines or legal penalties, and may harm the environment or your business reputation.

 

Costs can vary depending on the nature and complexity of your discharge, as well as any requirements from the wholesaler. Once you get in touch with us, we’ll discuss any applicable fees in detail and provide clear guidance on what to expect before proceeding.

Pricing

 

At Pozitive Water we have developed a pricing strategy that guarantees a value-for-money service.

In fact, our prices are absolutely clear and transparent – and we simply pass on the wholesale charges to clients at cost. This creates one transparent fee for the retail services we provide.

As not only water suppliers but passionate advocates for the responsible and sustainable use of water, this structure is designed to encourage businesses to use less water.

This is because our bill is based on service fees alone; we won’t receive any more money if you use more water. Instead, we can work as part of your team to help reduce your water usage and make you far more efficient.

We comply with the market rules outlined within the Customer Code of Practice and the Retail Exit Code. You can find our standard Terms and Conditions here

At Pozitive Water our prices are negotiated and are bespoke for each customer tailored to their needs. However, for a specific group of customers outlined in the codes, prices are set by the regulator which are specific for customers on deemed contracts. Details of the pricing arrangements for these customers can be found within the Retail Exit Code.

It is worth noting that customers on deemed contracts are free to negotiate a contract that suits their needs. So, if this applies to you feel free to get in contact today.

 

Wholesalers have announced forthcoming tariff changes for non-domestic premises for the period 01 April 20255 to 31st March 2026. Wholesaler prices will change from April 2025 accordingly.

Please see below for the tariffs for each wholesaler

 

Wholesaler Tariff Charges 2024/2025

Wholesaler Tariff Charges 2023/2024

Wholesaler Tariff Charges 2022/2023

Wholesaler Tariff Charges 2021/2022

Wholesaler Tariff Charges 2020/2021

Wholesaler Tariff Charges 2019/2020

 

The Retail service fee is either a fixed charge or a percentage, depending on the terms of your contract with us. This fee helps cover our operating costs, such as reading your meter and generating your bills. The fee remains fixed for the duration of your contract and is determined by several factors, including:

  • Your wholesale charges
  • The number of SPIDs and meters (if applicable) at your property
  • Whether you have an active contract with us

If you choose to work with a Third Party Intermediary (TPI), the Retail Service Fee may also include TPI commissions.

Deemed Customer Charges

Deemed Customers are those who receive our services but are not under a contract with us. In England, OFWAT’s Retail Exit Code (REC) sets limits on the charges for Deemed Customers to ensure fairness. These customers are grouped based on their water usage, which helps determine the price caps.

Customer Groups:

  • Group 1: Uses up to 0.5Ml of water per annum.
  • Group 2: Uses between 0.5Ml and 50Ml of water per annum.
  • Group 3: Uses more than 50Ml of water per annum.

Each group has specific guidelines for how we calculate charges

Group 1 Customers (Up to 0.5Ml per Year)

Charges for Group 1 Deemed Customers are capped based on the following formula:

formula

Where:

actsti = is the allowed cost to serve (set at £54.00 for charging year 2025/26 period)

mc = meter read cost allowance (set at £10.52 for charging year 2025/26 period)

wti = the wholesale charge, for your specific Wholesaler area

nm = the allowed retail net margin (set at 2%)

b = the allowed customer bad debt cost allowance (set at 2.45%)

REC allowances for Group 1 customers following the permitted adjustments
REC Price Cap Elements
Allowances for 2025/26 Charging Year
Allowances for 2024/25 Charging Year
Allowed Cost To Serve (ACTS)
£54.00
£52.35
Meter Read Cost Allowance
£10.52
£10.20
Allowed Net Margin (%)
2.00%
2.00%
Customer Bad Debt Costs (%)
2.45%
2.45%

Group 2 Customers (0.5Ml to 50Ml per Year)

Charges for Group 2 Deemed Customers are based on a formula that includes a gross margin (gm), which is capped at the following rates:

  • Water Services: 8.0% for charging year 2025/26 period
  • Sewerage Services: 10.0% for charging year 2025/26 period

The Formula is:

formula1

ServiceAllowed Gross Margin 2025/26Allowed Gross Margin 2024/25
Water Services8.0%8.0%
Sewerage Services10.0%10.0%

Group 3 Customers (Over 50Ml per Year)

For Group 3 Deemed Customers, charges must be:

  • Reasonable, considering the scale of usage.
  • Consistent, with no undue preference or discrimination compared to other customers in the same group.

This ensures fairness and transparency in how we set charges for large water users.

For fairness and transparency, we charge the same gross margin as Group 2 customers.

  • Water Services: 8.0% for charging year 2025/26 period
  • Sewerage Services: 10.0% for charging year 2025-26 period

The formula is:

formula2

ServiceAllowed Gross Margin 2025/26Allowed Gross Margin 2024/25
Water Services8.0%8.0%
Sewerage Services10.0%10.0%

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