Water Emergencies


In case of water problems and emergency, such as no water, discolouration, low pressure, taste, illness, water quality complaints, leakage in the carriageway, you should contact your wholesaler.

Your wholesaler is available for emergency contact 24/7.

Your wholesaler depends on the area of your premise located. The list of wholesalers, operational areas, and contact details as shown below.

List of wholesalers, operational areas, and contact details


Monday-Friday between 9.00am – 5.00pm

You can report an emergency, disruption to your water supply, water quality, and/or wastewater service to First Business Water Limited during our office hours by calling 0800 849 1342 Monday to Friday between 9.00am-5.00pm.


24 hours 7days a week

Outside First Business Water Limited normal office hours, in an emergency or if you experience unplanned changes or disruption to your water supply, water quality and/or wastewater service, please call your Wholesaler directly on the appropriate emergency number listed:


WholesalerEmergency Number
Affinity Water0345 357 2407
Albion Water0800 917 5819
Anglian Water & Hartlepool0345 714 5145
Bournemouth Water0344 406 9710
Bristol Water0345 702 3797
Cholderton & District Water0743 744 5863
Essex & Suffolk0345 782 0999
Northumbrian Water0345 717 1100
Portsmouth Water0239 247 7999
Scottish Water0800 077 8778
Severn Trent Water0800 783 4444
South East Water0333 000 0365
Southern Water0330 303 0368
South Staffs Water0800 389 1011
South West Water0344 346 2020
Sutton & East Surrey Water0173 7772 000
Thames Water0800 316 9800
United Utilities0345 672 3723
Wessex Water0345 600 4600
Yorkshire Water0345 124 2424
WholesalerFull Name
AFWAffinity Water
BRLBristol Water
CHLCholderton & District Water
DVWDee Valley Water
ESKEssex & Suffolk
PRTPortsmouth Water
SBWBournemouth Water
SESSutton & East Surrey Water
SEWSouth East Water
SSCSouth Staffs Water

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