Supporting Businesses through simple solutions
At PE, we are driven by a simple yet profound mission: to help you revolutionise your business through innovative water and wastewater solutions, while providing you with unparalleled customer service.
Whether you’re a small company just getting started with business water rates, or a large multi-site business seeking water consumption savings, we have the expertise to assist you with all facets of water usage. Our water solutions are designed to be straightforward and user-friendly for a diverse range of industries.
Problem
TODAY'S LIMITED
LANDSCAPE
Solution
WHAT POSSIBLE
LOOKS LIKE
Hidden, Unpredictable Costs:
Many water suppliers work in a complex and opaque nature, making it difficult to understand how much water is being used and where the leaks or inefficiencies are. This can lead to significant hidden costs that are often overlooked.
Business-First Solutions:
At PE, we’re all about enabling businesses to take back control of their utilities and services, providing reliable and efficient tools and support to allow you to access your bill anytime from anywhere. Our bespoke technology platform enfiniti grants you real-time access to your water bills, anytime, anywhere.
Lack of Innovation:
Water and wastewater suppliers may not be keeping up with the latest technologies and best practices, which can lead to inefficient operations and higher costs. In addition, outdated technology and practices in water and wastewater management can lead to an environmentally unsustainable approach that is likely to alienate customers.
Future-Proofing Your Needs:
We’re committed to embracing innovation to provide your business and clients with the most sustainable and efficient solutions possible. Our smart water technology, encompassing smart meters and irrigation systems, enables real-time data analysis and adaptive watering schedules, minimising water waste and conserving precious resources. By adopting these innovative approaches, we’re paving the way for a future where water is managed responsibly and sustainably.
Poor Customer Service:
Many businesses often find it difficult to get in touch with their water and wastewater supplier, and they may receive slow or inadequate responses to inquiries or concerns. This can lead to unnecessary delays in resolving issues, lower productivity within the company, and damaged customer relations.
Dedicated Account Management:
In addition to our UK-based customer service team, you will have a dedicated account manager and customer portal. We’re committed to helping you avoid time wasted in resolving questions and concerns, so you can continue to focus on your business needs.
KEY BENEFITS
Save Time & Money:
Our transparent pricing means we simply pass through the wholesale charge and add a retail fee to reflect the services we provide. You’ll also receive one consolidated invoice for all of your sites, so you can pay a single, transparent fee, ensuring you get the most competitive rates in the market.
Access to Savings:
Our proactive approach in helping businesses manage their water usage and costs means that we can offer a complete water consumption audit, identifying all areas and assets using water, so you’re able to save water and lower your bill.
Seamless Transfer Process:
Experience a smooth transition to PE, where we handle the entire process from start to finish. Our experienced team will take care of every detail, ensuring a seamless transfer of your water and wastewater services.
Here When You Need Us:
Whatever your Water needs, we’re here to help you and your business. In addition to providing you with a dedicated account manager complemented by our customer service team, our online portal provides access to your personalised solutions to keep your business running smoothly and avoid time wasted in resolving queries.
Industries
WE SERVE
Ancillary
Tarrifs
Automated Meter Reading:
We can install automated meter reading (AMR) devices and substations to monitor, measure, and evaluate the water consumption in your premises. This can be done for businesses with multiple sites, to establish water consumption across varying premises.
Leak Detection:
Our comprehensive leak detection and repair services proactively identify and address leaks before they escalate, helping you save money on water bills, prevent water damage and lower your consumption. We employ advanced technology and specialised expertise to locate even the most elusive leaks, ensuring that your business remains operational without disruptions.
Water Security and Contingency:
Our water security and contingency services are designed to safeguard your business from water-related disruptions. We conduct comprehensive site security and contingency assessments to identify potential risks and develop proactive mitigation plans. This ensures that your business has minimal disruption, even in the event of unforeseen water issues.
Water Audit:
We can offer a comprehensive audit of all water consumption across your site(s). The audit will identify all areas and assets using water and will scrutinise the usage to see how efficiently the water is being used.
Wholesaler Tariff Charges
Wholesalers have announced forthcoming tariff changes for non-domestic premises for the period 01 April 2023 to 31st March 2024. For those businesses that are on our wholesale tracker plus product – water and wastewater prices from April 2023 will change accordingly.
Please see below – wholesale tariffs for each wholesaler.
WATER FAQS
You can report an emergency, disruption to your water supply, water quality and/or wastewater service Monday – Friday, between 9am-5pm, to PE Water (trading as First Business Water Ltd 10797006) by calling 0800 849 1342.
Outside of PE’s office hours, in an emergency or if you experience unplanned changes or disruption to your water supply, water quality and/or wastewater service, please call your wholesaler directly. The emergency numbers are listed here
Billing & Payments
We invoice our customers on a monthly basis, however, if you have any questions or concerns, we are more than happy to discuss this with you.
- Chemicals
- Construction
- Engineering
- Manufacturing
- Mining
- Textiles
- Utilities
Please contact us directly at 0800 849 1342 or on customercare@pe.solutions and we can talk through any queries and get them resolved for you.
A consolidated account is where you have multiple sites, each with its own contract number, signed up with PE, and rather than receiving an invoice for each of these contracts individually, we produce one, consolidated invoice document for you. Within this invoice there is a breakdown of charges for each site that is registered with us, and a further breakdown for the charges attached to each SPID that we are billing you for. Invoicing you this way lets you have one handy, clear document to refer to when validating your charges and paying your bills.
Please contact us directly at by phone on 0800 849 1342 or on customercare@pe.solutions and we can arrange for a statement of account to be generated for you.
CUSTOMER SERVICE
Our team is more than happy to discuss any questions or queries you may have. If you do have a question about your account, please get in touch as soon as possible so that we can help. Our customer service team are available from Monday to Friday, 9.00am to 5pm on 0800 849 1342 or via email on customercare@pe.solutions. If you would like to post any questions our address is One Canada Square Canary Wharf, Floor 10 (North West), London, England, E14 5AB.
Customer Portal & Invoice Queries
Yes we do, you are able to view all of your products and Water will be coming soon.
If you would like access or additional access to our customer portal, please get in contact with our customer service team. Please note that only an authorised person can request access for new users.
If your account is billed as a consolidated account, this means that although all of your individual contracts are available to view in your customer portal, your invoices will only appear in one contract. The invoices found in that contract contain charges for all of your contracts and sites. The reason that all of your contracts are available to view individually is so that when you submit a meter reading, you can choose which contract or site that reading relates to.
The invoices which are in red are invoices which currently have an outstanding balance which requires clearing. Green invoices are those that have been paid and no further action is required.
It can take three working days for payments to be updated. If you are concerned, please get in contact with our customer service team.
All invoices will be under the bills on the left-hand panel. If you are unable to locate the invoice you require on the bills tab, please email customercare@pe.solutions or call us on 0800 849 1342.
If you would like access or additional access to our customer portal, please get in contact with our customer service team. Please note that only an authorised person can request access for new users.
Unfortunately, you are unable to make a payment via our portal. Please contact customer services with your account number at customercare@pe.solutions or call us on 0800 849 1342 who will advise you on the current methods of payments available.
You can submit your meter readings by selecting “submit readings” on the left-hand navigation. Select the date that you took the reading and enter your read under the correct meter.
Unfortunately, you are unable to change the read on the portal. To change the read please either email customercare@pe.solutions or call us on 0800 849 1342, quoting your account number and meter number.
Your water meter can hold a different amount of digits to other meters. Some meter indexes can be 4, 5, 6 or even 7 digits long. When taking a reading, please read from the left to the right and ignore the red numbers, including any zeros at the beginning.
Emergencies
You can report an emergency, a disruption to your water supply, water quality, and/or wastewater service to us during our office hours by calling us on 0800 849 1342 Monday to Friday, 9.00am-5pm. Outside our normal office hours, in an emergency or if you experience unplanned changes or disruption to your water supply, water quality and/or wastewater service, please call your Wholesaler directly on the appropriate emergency number listed.
Market Terms
An SPID is a Supply Point Identifier to identify the water and/or sewerage supplies at the property. Your SPID can be located on your invoice. Your SPID number will generally consist of 10 digits followed by the letter ‘W’ for ‘Water’ or ‘S’ for ‘Sewerage’ and another two digits e.g., 3000000000W15.
- Your premises was eligible at market opening but in error was not originally allocated to the market.
- Your premises has changed its use from household to non-household purposes.
- Your premises had historically not been charged.
- Your premises has a new business connection to the water and wastewater network.
Meter Reading
Yes. Please submit your own meter readings via email to customercare@pe.solutions, or through our customer portal.
We certainly can! Please send an email to customercare@pe.solutions including your address and your meter serial number and we’ll certainly be able to help you locate your meter. Please try to include as much information as you can about the site address to help us identify the correct meter.
We certainly can! Please send an email customercare@pe.solutions including your address and your meter serial number and we’ll certainly be able to help you locate your meter. Please try to include as much information as you can about the site address to help us identify the correct meter.
It is good practice to send in a meter read at least every month, but the more frequently you can read it the better. Regularly reading your meter allows you to keep an eye on your usage and help you spot any unusual changes, which are often the first sign of a leak.
The more regularly you submit reads, the more accurate your bills will be. However, depending on when you submit the read, it might not be processed in time to reflect in your immediate next bill. Please aim to submit your readings between 25th to 4th of the month.
Please get in contact with us and we will work out the best solution
Please contact us directly at customercare@pe.solutions or give us a call on 0800 849 1342 and we can supply you these details.
Moving Premises
If you are moving, please let us know as soon as possible. You can either telephone our team on 0800 849 1342 or email us on: customercare@pe.solutions. You must provide at least two days’ notice prior to your moving date.
Switching
Our team are more than happy to provide you with a quote for your business premises. Please speak to our customer services team on 0800 849 1342 or via customercare@pe.solutions where we will be happy to confirm your premises details and process your quote request. Alternatively, please submit your details via our website. Once we have all the necessary details, we will begin our quoting process.
We will contact your existing supplier to switch your supply however your switch can be objected to, so it is always a good idea to let your supplier know you are switching away.
Trade Effluent
If your business falls into one of the above categories or the premise may need to discharge trade effluent due to building works or change of processes, you will need the prior written consent of your wholesaler. We’re here to help – our team is on hand to submit any trade effluent consent forms for you. Please contact our customer services team today via email: customercare@pe.solutions
Unlock your business' revenue potential
Simplify your business operations. Get in touch to hear more about our streamlined solutions.